Delivery & Returns

Delivery

I am aiming for a 2 week turn around time from the date of purchase. I will keep you updated along the process and you will be notified when your order has been dispatched. It should arrive within 3 days from shipping.

Due to the coronavirus items may take longer than usual to arrive.

 

Standard Delivery: 3-5 working days from dispatch – Royal Mail 2nd Class signed for – £2.50

Express delivery: 1-2 working days from dispatch – Royal Mail 1st Class Signed for – £3.99

 

Returns

If you’re looking to return or exchange your order for whatever reason, I am here to help! I offer free exchanges within 28 days of purchase where I am happy to swap an item for you or store credit if you can’t decide.

If you would like a refund instead please keep hold of your proof of delivery, (tracked is recommended) as I’m unable to refund the cost of postage, the parcel does not become my responsibility until it has reached my address of which I will process the refund and the funds should be in your account that you used to make the original purchase within 7 days.

I hope you understand there are a couple of exceptions to the return and refund policy:

Discounted items are final and cannot be returned or exchanged

Returned items must have no visible signs of wear or use (this includes fragrances and pet hair)

To initiate a return or exchange, just email info@mummabynature.co.uk and I will get back to you within 48 hours and start the process for you.

-Elis x

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